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  Council » Rates » Payment options and penalties

Payment options and penalties

Due date

The last date for payment for this year's rates is Tuesday, 31 October 2017.

Payment methods

Credit card payments

You can pay your rates by Visa or Mastercard.

Please have your rates invoice with you as the invoice number is required for credit card payments.

Only Visa or Mastercard payments are accepted.

There is an additional 1.59 per cent convenience fee for all payments made by credit card. (A minimum online convenience fee of $3.00 applies.)

Paying by mail

Please make cheques payable to Waikato Regional Council, place them in the reusable envelope provided with your payment slip and post to:

Waikato Regional Council
Private Bag 3219
Waikato Mail Centre

Phone banking

Please phone your personal bank for more information.

Internet banking

Log on to internet banking and select Waikato Regional Council from your bill payee options. (Please check you have selected the right council to pay.) Enter your customer number (starting with RP) in the particulars field and invoice number in the code field before submitting your payment.

Direct debit - the best way to pay

Direct debit form

Email the completed form to us on


Weekly – Thursday
Fortnightly – Thursday
Monthly – 20th of the Month
Quarterly – 20 August, November, February and May
Annual31 October 2017  (Last date for payment.) 

Accounts signed up to pay by annual direct debit before Friday 13 October 2017, will go into a draw to win $500. (Any existing annual direct debits are automatically entered in the draw.)

Frequently asked questions

What is the difference between direct debit and an automatic payment?
Direct debit is designed to make payment easier for the ratepayer.  You select the frequency and the start date of the payment and it is drawn from your account for you.  Each year the payment will rollover and recalculate, the new direct debit amount will be displayed on your new invoice.  There are no fees for this service.

Automatic payments are for fixed amounts on a regular frequency and can only be changed by you through the bank – sometimes at a fee. The amount may need to be changed and the references given will need to be updated yearly.

Can I withdraw from the service at anytime?
Yes you can withdraw at any time – please call our Rates Team to arrange the cancellation.  We need you to contact us at least two working days before so we can action your request.

How much does it cost me to pay by direct debit?
The Waikato Regional Council does not charge a processing fee. However, please check with your bank to see how their fees are applied.  

Automatic payment form

Automatic payment form

Use our automatic payment form below in PDF format to set up your rates payment option. You can also:

Once you have completed and signed the form, please return it to Waikato Regional Council, 401 Grey Street, Hamilton East, or post it to:

Waikato Regional Council
Private Bag 3038
Waikato Mail Centre

Spreading payments

You can pay your invoice off over the year and you will not incur any penalties if arrangements are made. Contact us to set up a payment amount, or call our Rates Team on Waikato Regional Council’s Freephone 0800 800 401. You can also email us on

Counter payments

Pay by cash, cheque or eftpos at either a New Zealand Post Shop or 'Books and More' shop.

Go to Hamilton City Council's office located at Garden Place, Hamilton.

You can also call into any of Waikato Regional Council's offices within the region. Note that our cashier hours are 8am to 4.45pm:

Hamilton office
401 Grey Street
Hamilton East

Taupo office
Corner Titiraupenga and Paora Hapi Streets

Paeroa office
13 Opatito Road

Whitianga office
33-35 Albert Street

For more information on our office locations and hours, click here.


If rates are not paid in full or if you have not made a payment arrangement agreed with Waikato Regional Council, the following penalties will be charged on rates outstanding:

  • 6 July 2017 – 10 per cent penalty applied to prior years’ rates outstanding
  • 1 November 2017 – 10 per cent penalty applied to current year’s rates outstanding.
  • 6 January 2018 - 10 per cent penalty applied to prior years' rate outstanding
  • See our Frequently asked questions.

Find out more about rates penalties, remission and postponement requirements.

More information

Check out our privacy statement to find out more about the use of ratepayer-supplied information.

Find out more about what your rates pay for and how to work out your property’s rates.

Update your contact details.

Check out frequently asked questions about rates, or contact us if you would like more details.

See our corporate planning documents.

More information is also available from our rates team on Waikato Regional Council’s Freephone 0800 800 401 or email us on or you can write to us at:

Waikato Regional Council
Private Bag 3038
Waikato Mail Centre
Hamilton 3240

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