WHO SHOULD I CONTACT?

Below are some contacts for various flood related situations and information.

If you are in an emergency situation that is or may impact people or property please call 111.

For all information on rainfall, river levels, river flooding, coastal flooding or flood schemes (stopbanks, floodgates, pumps) 

Contact Waikato Regional Council.

• Call the 24/7 Waikato Regional Council freephone 0800 800 401
• Refer to the information contained in these Flood Room pages, and on this website.

State Highway issues or information

Contact NZ Transport Agency.

• https://www.nzta.govt.nz/contact-us

Local roading issues (not a state highway) | Blocked culverts/drains | Water/stormwater/sewerage issues

Contact your local district council.

• Hamilton City Council
• Hauraki District Council
• Matamata Piako District Council
• Ōtorohanga District Council 
• South Waikato District Council
• Taupō District Council
• Thames Coromandel District Council
• Waipā District Council
• Waitomo District Council
• Waikato District Council

 

Power/gas outages or faults

Contact your local supplier.

Damage to land and property

Contact your insurance company.

EQC (Earthquake Commission) may also provide some cover. To get EQC cover, you need to have a home or contents fire insurance policy with a private insurance company when the natural disaster damage occurred. 

While it may speed up the process if you make a claim quickly, you have three months from the date of the damage to lodge your claim.

See eqc.govt.nz/recent-events or contact them on 0800 DAMAGE (0800 326 243).

 

Livestock at risk

For livestock hazard issues (such as stock wandering on the road in bleak driving conditions) please call 111.

For general livestock issues in flooded areas, please call Ministry for Primary Industries (MPI) 0800 00 8333 and use option 2.

 

Civil Defence

For local Civil Defence information, contact your respective Council above.

Waikato Civil Defence Emergency Management Group is made up of regional and local agencies. During an emergency these agencies will be busy helping the people who need them most. If you or your property is in danger, call 111.

Follow the Waikato Civil Defence Facebook page for public information at https://www.facebook.com/WaikatoCivilDefence

For national advice, Get Ready Get Thru at https://happens.nz/

 

MetService

More information about MetService Severe Weather Alerts can be found here:

https://about.metservice.com/our-company/national-weather-services/changes-to-warnings-and-watches/

https://about.metservice.com/assets/Watches-and-Warnings/Severe-Weather-Criteria.pdf