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Customer promise

Our promise to you

In December 2014, the Waikato Regional Council Customer Promise was developed and approved by the council. It says:

We will work with you, our customers, to build a Waikato that has a healthy environment, a strong economy and vibrant communities.

As we work together we promise you:

  • Respect and professionalism – we will listen to you, work to understand your situation, treat you with courtesy, and acknowledge where we can do better.

  • Helpfulness and accessibility – our business can be complex and we’ll make it as user-friendly as possible for you. Sometimes we can’t give you exactly what you want, but we’ll work with you to find the best solutions.

  • Transparency and consistency – we will continually work to develop clear, efficient and cost effective policies and processes; and deliver them with fairness and consistency.

  • Timely, accurate communication – when you contact us, we’ll get back to you promptly with accurate information. When you are involved in one of our processes we will keep you well-informed.

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