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Complaints

BCA complaint process

The BCA will formally follow up on all complaints. Refer also to WRC Feedback & Complaints Policy

Determinations (handling disagreements)

If a building consent / code completion certificate is refused or you disagree with any decision the Council made, you may apply to the Ministry of Business, Innovation & Employment (MBIE) for a legal ruling called a Determination. Also refer to determinations for similar situations on MBIE website that explains what a determination is, the process, the legal action and who is involved.

BCA complaint process

The BCA will formally follow up on all complaints. Refer also to  WRC Feedback & Complaints Policy